Find Quick Answers to Common Questions
What if I am having trouble logging into my online banking?
If you are having trouble logging into your online banking, click on Forgot Password, which is located under the log-in box.
If your account is locked, call your local branch, and we will be glad to help. Locations & Hours
What if I receive a call from the Fraud Department?
If you receive a call from the fraud department about a transaction and they leave a claim number, you can call 1-800-262-2024.
What do I do I if I suspect fraud on my account?
For transactions over $50, contact 1-844-202-5070.
For transactions or ACH less than $50, contact your local branch. Locations & Hours
What do I do if my card expires?
If your card has an expiration date coming up soon, you can use it until the end of the month listed on the card. A new debit card will be mailed to you by the end of the month. For example, If your card expires 1/22, you can use it until the end of January 2022.
What do I do if my debit card is lost or stolen?
If your debit card is lost or stolen, please call (800) 472-3272. You can also put a block on your card using Card Valet.
Debit Card Disputes:
For transactions over $50, contact 1-844-202-5070
For transactions less than $50, call your local branch. Locations & Hours
HUD approved non-profit homeownership counseling organizations list can be obtained here:
- Find a housing counselor
- HUD 1-800-569-4287
- Service Members Civil Relief Act Notice